Terms of Service
1. Introduction
Welcome to GroomCraft Canada. These Terms of Service govern your use of our website located at www.groomcraftcanada.com (the "Site") and all related services, products, and content (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our Services.
2. Account Registration
When you create an account with us, you must provide accurate, complete, and up-to-date information. You are responsible for safeguarding the password you use to access our Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lowercase letters, numbers, and symbols) with your account. We will not be liable for any loss or damage arising from your failure to comply with this section.
3. Products and Orders
3.1. Product Information: We strive to display our products and their features as accurately as possible. However, the colors, dimensions, and details you see on your screen may vary depending on your monitor, and we cannot guarantee that your device's display accurately reflects the actual color and appearance of our products.
3.2. Availability: All products are subject to availability. We reserve the right to discontinue any product at any time. If a product is out of stock, we will notify you as soon as possible.
3.3. Pricing: All prices are in Canadian Dollars (CAD) and are exclusive of any applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice.
3.4. Order Acceptance: Your order is an offer to buy from us. We reserve the right to accept or decline your order for any reason, including unavailability of products, inaccuracies in pricing or product information, or identified potential fraud.
3.5. Payment: We accept various payment methods as indicated during checkout. By submitting an order, you represent and warrant that you are authorized to use the designated payment method.
4. Shipping and Delivery
4.1. Shipping Costs: Shipping costs are calculated during checkout based on weight, dimensions, and delivery location. Shipping costs are non-refundable unless otherwise specified.
4.2. Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed. We are not responsible for delays outside our control, such as customs delays or carrier issues.
4.3. International Shipping: For international orders, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient.
5. Returns and Refunds
5.1. Return Policy: You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items that are defective or damaged upon receipt.
5.2. Return Process: To initiate a return, please contact our customer service department for a return authorization. Items must be returned in their original packaging with all accessories and documentation.
5.3. Refunds: Refunds will be issued to the original payment method. Processing times for refunds may vary depending on your payment provider.
5.4. Exchanges: We are happy to exchange products if you received a defective or incorrect item. Please contact our customer service department to arrange an exchange.
6. Intellectual Property
6.1. Our Content: The Service and its original content, features, and functionality are and will remain the exclusive property of GroomCraft Canada and its licensors. The Service is protected by copyright, trademark, and other laws of both Canada and foreign countries.
6.2. Your Use: Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of GroomCraft Canada.
6.3. User Content: By posting, uploading, or submitting content to our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in connection with providing our Service.
7. User Conduct
You agree not to use our Service for any purpose that is unlawful or prohibited by these Terms. You may not use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party's use and enjoyment of the Service. You agree not to attempt to gain unauthorized access to any portion of the Service, other accounts, computer systems, or networks connected to the Service.
8. Disclaimer of Warranties
OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROOMCRAFT CANADA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
10. Governing Law
These Terms shall be governed by the laws of Canada and the province of Ontario, without respect to its conflict of laws principles. You agree to submit to the personal jurisdiction of the courts located within Ontario, Canada for the resolution of any disputes.
11. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
12. Contact Us
If you have any questions about these Terms, please contact us at [email protected] or through our contact form available on our website.